Shipping & Returns
Complaints about Goods under warranty
The Seller undertakes to deliver the Goods without defects.
The Seller shall be liable to the Customer who is a Consumer under the warranty for defects under the terms of Articles 556 – 576 of the Civil Code. In relation to Customers who are Entrepreneurs, the warranty is excluded.
Complaints arising from violation of the Customer’s rights guaranteed by law or on the basis of these Regulations should be addressed to the FUNDACJA ROZWOJU PRZEDSIĘBIORCZOŚCI “TWÓJ STARTUP”, Skosna 12, biuro 228, 30-383 Krakow, Poland, to the e-mail address: firstname.lastname@example.org, telephone number +48 575557015.
In order to consider the complaint, the Customer should send or deliver the advertised Goods, if possible attaching to it the proof of purchase. The Goods should be delivered or sent to the address indicated in item. 3.
The Seller undertakes to consider each complaint within 14 days.
In the case of deficiencies in the complaint, the Seller will call on the Customer to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Customer.
Complaints regarding the provision of electronic services
The Client may submit complaints to the Seller in connection with the functioning of the Store and use of the Services. Complaints can be submitted in writing to the address: FUNDACJA ROZWOJU PRZEDSIĘBIORCZOŚCI “TWÓJ STARTUP”, Skosna 12, biuro 228, 30-383 Krakow, Poland, to the e-mail address: email@example.com, telephone number +48 575557015.
In the complaint, the Customer should provide his name, mailing address, type and description of the problem.
The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. In case of deficiencies in the complaint, the Seller will call on the Customer to supplement it to the necessary extent within 7 days, from the date of receipt of the call by the Customer.
Out-of-court means of settling complaints and pursuing claims
The Customer, who is a Consumer, has, among other things, the following possibilities to use out-of-court ways to resolve complaints and pursue claims:
is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
is entitled to apply to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Customer and the Seller;
may obtain free assistance in resolving a dispute between the Customer and the Vendor, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include the protection of consumers (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address firstname.lastname@example.org;
file your complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
In addition, please add as attachments form number: 02-05 and 06-07.